FAQ

These are common issues experienced with viewing the All Punches video series. If these do not resolve your issues, please contact us using this link

  1. The description of the video product stated I would receive an email with my password, but I haven’t received the email.
    • Please check your spam/junk folders as our email may be there. Add us to your safe senders list.

  2. I’ve purchased a video from the store, but i don’t know how to view the video.
    • Click the “All Punches” link from the menu. You will see all the videos that are available. You can click the purchased video and start viewing.

  3. When i navigate to an “All Punches” video I see the text, “Oops, Restricted Content”.
    • This message is displayed to users who haven’t purchased the video. If you have purchased the video, but are still seeing this message then please ensure you are logged into the site.

  4. How do I log into the site?
    • Click the “Login” link in the menu at the top right of the page. You will be navigated to the login screen.

  5. When i click the video to start playing, a new tab is opened?
    • Your browser may be causing issues. This is a list of our recommended browsers depending on which type of device you are using. Please ensure you are using the latest version.
      • Desktop: Chrome, Firefox, Edge
      • Android: Chrome, Edge, Samsung Internet
      • IOS: Chrome